THIS WEBSITE IS OWNED & OPERATED BY THESEEKE. BY USING THIS WEBSITE YOU AGREE TO THESE TERMS & CONDITIONS 

SOME OF THESEEKE'S PRODUCTS CONTAIN NUTS OR TRACES OF NUTS. IF YOU SUFFER FROM ALLERGIES, WE RECOMMEND NOT USING THESEEKE PRODUCTS. SOME ESSENTIAL OILS ARE NOT RECOMMENDED DURING PREGNANCY, WE STRONGLY RECOMMEND CONSULTING YOUR DOCTOR BEFORE USING THESEEKE IF YOU ARE PREGNANT SOME PRODUCTS ARE NOT RECOMMENDED DURING PREGNANCY, PLEASE READ INSTRUCTIONS CAREFULLY. WE ALSO RECOMMEND PATCH TESTING OUR PRODUCTS BEFORE USE FOR EVERYONE. THESEEKE WILL NOT BE HELD LIABLE FOR ANY ALLERGIC REACTIONS TO OUR PRODUCTS.  

THESEEKE WILL NOT BE HELD LIABLE FOR ANY DAMAGE CAUSED TO YOUR PROPERTY, PERSON OR  BELONGINGS SUSTAINED THROUGH THE USE OF THESEEKE PRODUCTS. THESEEKE PROVIDES USAGE INSTRUCTIONS, SAFETY WARNINGS & CARE INSTRUCTIONS FOR OUR PRODUCTS. PLEASE READ CAREFULLY BEFORE USE. 

 DUE TO HEALTH REGULATIONS, WE WILL ONLY ACCEPT THE RETURN OF THESEEKE PRODUCTS IF: 

• YOU HAVE RECEIVED PRODUCTS FROM THESEEKE THAT ARE DIFFERENT TO THE ONE YOU HAVE ORDERED. WE WILL REPLACE THE INCORRECT PRODUCT WITH THE CORRECT ITEM. ALTERNATIVELY WE CAN OFFER YOU A REFUND. PLEASE NOTE: ITEMS MUST BE RETURNED TO RECEIVE A REFUND/EXCHANGE. WE WILL ALSO REFUND THE COST OF YOUR SHIPPING UP TO THE VALUE OF $12.00AUD. WE RECOMMEND YOU USE A TRACKED SERVICE TO RETURN YOUR ITEMS, AS WE WILL NOT BE LIABLE FOR REFUNDS/EXCHANGES FOR ANY UNDELIVERED GOODS. 
•  FOR ANY REASON THE PRODUCTS YOU HAVE ORDERED ARE  FAULTY OR DAMAGED AT THE TIME OF DELIVERY TO YOU. THESEEKE WILL REPLACE THE DAMAGED/FAULTY PRODUCTS.  PLEASE NOTE THAT THESEEKE REQUIRES PHOTOGRAPHIC EVIDENCE WITHIN 24 HOURS OF DELIVERY. SEVERELY DAMAGED DELIVERIES WILL NEED TO BE REVIEWED FURTHER. REPLACEMENT IS AT THE DISCRETION OF THESEEKE & MAY NOT BE OFFERED IF WE BELIEVE YOUR CLAIM IS FALSE. 
• WE DO NOT ACCEPT EXCHANGES OR REFUNDS FOR CHANGE OF MIND. 

FOR REFUND OR EXCHANGES PLEASE CONTACT US BY EMAIL INFO@THESEEKE.COM. PLEASE PROVIDE YOUR ORDER NUMBER & CONTACT INFORMATION IN YOUR EMAIL. WE AIM TO RESPOND TO YOUR EMAIL WITHIN 24 HOURS. IF WE ARE EXPERIENCING ANY DELAY IN OUR RESPONSE TIMES, INFORMATION WILL BE POSTED HERE. 

RETURNED ITEMS MUST BE COMPLETED WITHIN 7 DAYS OF RECEIVING YOUR ITEM. PLEASE CONTACT INFO@THESEEKE.COM BEFORE MAKING YOUR RETURN AS WE WILL PROVIDE YOU WITH A RETURNS FORM THAT MUST BE COMPLETED AND SENT WITH YOUR PARCEL.  ITEMS DELIVERED TO US WITHOUT A RETURNS FORM WILL NOT BE PROCESSED. 

ALL EXCHANGES WILL BE PROCESSED WITHIN 2-3 WORKING DAYS. REFUNDS MAY TAKE UP TO 10  WORKING DAYS DEPENDING ON YOUR BANK & MAY TAKE LONGER FOR INTERNATIONAL ORDERS.  IF WE ARE EXPERIENCING ANY DELAY IN OUR PROCESSING TIMES, INFORMATION WILL BE POSTED HERE. 

PLEASE SEND ALL RETURNS TO: 

PO BOX 475, 

RANDWICK NSW 

AUSTRALIA 2031

WE ACCEPT PAYMENTS FROM VISA, MASTERCARD & AMERICAN EXPRESS. ALL ORDERS WILL BE CHARGED IN AUD $. IF YOU ARE ORDERING INTERNATIONALLY (OUTSIDE AUSTRALIA) YOU MAY INCURE A FOREIGN CURRENCY CHARGES FROM YOUR OWN BANK.  THESEEKE CANNOT CONTROL ANY FEES INCURRED FROM YOUR BANK, YOU WILL NEED TO CONTACT YOUR BANK FOR FURTHER INFORMATION. 

THESEEKE OFFERS FREE SHIPPING ON ALL DOMESTIC (WITHIN AUSTRALIA) ORDERS OVER $100.00 AUD AND OVER $150 DURING SALE TIMES. 

FLAT RATE SHIPPING OF $35 AUD INTERNATIONALLY.  THESEEKE SHIPS INTERNATIONALLY TO NEW ZEALAND, HONG KONG & CHINA, FIJI, INDIA, INDONESIA, JAPAN, SOUTH KOREA, MALAYSIA, NEW CALEDONIA, PHILIPPINES, SINGAPORE, SRI LANKA, TAIWAN, THAILAND & VIETNAM.

 WE ARE WORKING ON SHIPPING OPTIONS TO OTHER DESTINATIONS. PLEASE EMAIL US TO SEE IF WE CAN HELP YOU WITH YOUR ORDER IF YOU LIVE OUTSIDE OUR SHIPPING AREAS. EMAIL US AT INFO@THESEEKE.COM

 

Our products are handmade and all a little different. We think the imperfections that come from our handmade products make them special. Please keep in mind that you will see slight imperfections with our products, they are hand made, that's what we like about them.